What are the minimum requirements?

What is a softphone?

My ISP charges for traffic, so is Freshtel Internet Phone still free?

Is there any adware, spyware, spam or any other nasties?

What if I have NAT modem/router?

Can I call people on normal or mobile phones with Freshtel Internet Phone?

What protocols does Freshtel Internet Phone support?

What codecs does Freshtel Internet Phone support?

I am behind a firewall, what ports need to be opened?

How much bandwidth does Freshtel Internet Phone use?

Can I make 999 calls using this service?

What happens when I run out of pre-paid credit?

Can I use this service from other PCs?

Can I use my Freshtel internet phone overseas?

How can I recover a lost password?

I’m having problems with my USB hardware

Support

Install & Register
Installation	Downloading the Freshtel internet on-screen phone software Running the Freshtel internet phone installation tool
Registration	Completing the Registration form Completing the Freshtel internet phone set-up How to Request a validation Voucher

My Account
Using My Account	My Account Home My Calls My Finances My Account Logout

Firewall issues
Problems with firewalls	Norton Internet Security 2005 F-Secure Internet Security 2006 Zone Alarm (Free Version) Windows XP SP2 Firewall Windows Vista Firewall McAfee Personal Firewall Plus 7

Audio Problems
Solving audio problems	Why is a broadband connection necessary? How do I configure my audio devices to use Freshtel internet phone? How do I improve sound clarity during a VoIP call?

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